PRIVACY POLICY

1.Contact Details – Revitalise Motion

  • Telephone: 07783084401
  • Email: info@revitalisemotion.co.uk

 

  1. What information we collect and why

We collect the following to provide patient care and services:

  • Name, address, contact details, and date of birth
  • Emergency contact details
  • Medical history (including conditions, allergies, test results)
  • Treatment information records and decisions made
  • Payment details securely stored in Cliniko
  • Website usage data (IP address, browser, operating system). This improves your user experience.

 

  1. Lawful Bases for collection and use and your data protection rights

We collect data under the following lawful bases to provide care and services:

  • Consent: We have permission from you after being given all the relevant information. All your data protection rights may apply, except the right to object.  You can withdraw consent at any ti
  • Legal Obligation: We are required to collect or use your information to comply with the law. All your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Your Data Protection Rights

You have the right to:

  • Access: Request copies of your personal data.
  • Correct: Have inaccurate or incomplete data corrected.
  • Restrict Use of your data: Limit how we use your data.
    To make a data protection rights request, please contact us using the contact details above. Requests will be processed within one month.

 

  1. Where We Get Data from
  • Directly from you
  • During consultations, completion of online forms or telephone calls.
  • For patients under the age of 18, family members or carers will provide consent & information. For a minor under the age of 16 parents/guardians must provide consent and attend appointments.

 

  1. How Long We Keep Your Information

In accordance with the current guidance, we are required to hold any personal treatment information for

  • For clients over age 18 : 8 years after the last session
  • For clients under 18: 10 years from their 18th birthday

 

  1. How We Store Data
  • Treatment records are securely stored and available when a client is due to attend appointments. Your information cannot be accessed by any other individual or business.
  • Cliniko provides secure collection processing and data storage for bookings and payments.

 

  1. How We Use Data

We use your contact details to provide you with the best possible service and to keep in touch with you over the duration of our service to you.  We never sell or distribute your information to any third parties.    We use data for:

  • Internal record-keeping
  • Service improvements
  • Sending marketing materials (with consent) via email, telephone or mail
  • Contacting you for feedback or updates
  • Customise or update Revitalise Motion website.
  1. Who we share information with

We only share data to the following groups for the following reasons:

  • Our employees, agents and professional advisors – for contact, admin & marketing purposes.
  • If referral is required, this will be discussed with you & will only be conducted with your consent.

Confidentiality

We maintain confidentiality unless:

  • You consent to sharing (we have taken it as implied to provide you with care or you have given it explicitly for other uses)
  • A legal requirement (including court orders) to collect, share or use the data.
  • Public interest may override confidentiality to collect, share, or use data, such as sharing with the police to detect or prevent serious crime.
  • In England or Wales, data use must comply with The Health Service (Control of Patient Information) Regulations 2002.
  • Personal data may be shared with insurers or advisers as needed for insurance coverage, risk management, legal advice, or handling legal claims, including court, administrative or out-of-court proceedings.

 

  1. Payments

If you choose to pay with a debit or credit card your information will be passed to

  • Online payments processed securely via Stripe.
  • In-person payments processed securely via Sum-up.

 

  1. How to Complain
  • Please contact us, using the contact details at the top of this privacy notice for any concerns about data use.
  • If unresolved, you can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk | Tel: 0303 123 1113

 

11.Data Accuracy

Please keep us informed of any changes to your personal data to ensure accuracy.

 

  1. Policy Updates

We may update this privacy policy as needed or required by law. Changes will be posted on our website.  Acceptance of these terms are considered on your first use of the website following any alterations.

 

  1. Cookies

We use cookies to enhance website functionality and improve your experience. All visitor data collected is encrypted, ensuring your information remains secure and anonymous.

Our online booking system, powered by Cliniko, uses cookies for tracking and analytics to optimize the booking process and website performance. By booking online, you consent to the use of these cookies.

For more details, see Cliniko’s privacy https://www.cliniko.com/policies/privacy.

 

Last updated                                      21 November 2024